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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of KELVIN JACKSON

KELVIN JACKSON

March 21, 2026

5  out of  5
rating by KELVIN JACKSON
"If I could give a 25 star I really, really would but unfortunately it doesn't go that high so here it is to the whole world out there this is the greatest and most wonderful insurance company. ever to exist and I advise every one to go to state farm and get you some insurance if you don't have none the owner Mrs. Debra Hensley is the sweetest and the nicest person you could ever meet we love our state farm insurance co. We love you Mrs. Debra Hensley. Sincerely yours. Kelvin Jackson."
We responded:
"We genuinely appreciate your 5-star review. It is our goal to provide high-quality insurance services, and we are happy to know that we met your expectations! "
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Sara Scott

March 20, 2026

5  out of  5
rating by Sara Scott
"Our family has many vehicles and there is always some kind of shenanigans happening in which we need help. When it comes to having the ability to call, text or email your insurance company and receive immediate support, there is no one I have found better than Debra Hensley’s team. Morgan you are the best! Thank you for always being so patient with all my questions, concerns and providing conclusion the same day! Adding in a shout out to Emily! I called with a question and she provided an immediate answer that ended up saving me $20 a month. Thanks to my favorite Stare Farm family for continuous exceptional service!"
We responded:
"Thank you so much, Sara! Your review truly made our day. We know life (and vehicles!) could get a little chaotic, so we’re thrilled to hear that Morgan, and our team have been able to support you quickly and patiently each time. We’re grateful for your support and are always here whenever you need us—no matter what shenanigans come your way! -Debra"
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Reinier Arroyo

March 20, 2026

5  out of  5
rating by Reinier Arroyo
"Su atención al cliente es excelente"
We responded:
"We are grateful for your 5-star review, Reinier! Thanks for taking a moment to share your positive rating of State Farm Agent Debra Hensley’s Team here in Lexington . "
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Resa Hersel

March 19, 2026

5  out of  5
rating by Resa Hersel
"Five-star service from Agent Mauro Avalos at State Farm! Earlier today, on a phone call, we went over a life insurance policy I hold on my daughter, that I've had since 1999. He made reviewing my long-term life policy easy and straightforward. Having this policy, along with those on my automobiles, gives me a multi policy discount that can't be beat. State Farm has been my ins choice since my college days in 1978. After almost 50 years, the service I have received from them, from Texas to WV to KY to OH, remains top-notch. I would highly recommend State Farm to anyone looking for their first or next insurance company for all of their insurance needs: cars, home, or life! Truly a "Good Neighbor" company that rewards loyalty with excellence."
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Centonia Adams

March 19, 2026

5  out of  5
rating by Centonia Adams
"Mark was amazing!! Professional and personable"
We responded:
"Wow, thank you for the 5-star review, Centonia! We deeply appreciate your support! If you ever need any help or have any questions on anything insurance related, please do not hesitate to get in touch!"
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Margaret Young

March 18, 2026

5  out of  5
rating by Margaret Young
"Such a helpful team! They were able to get me a great rate a d are always available to answer and questions I may have. So happy I switched. Keep up the good work!"
We responded:
"Thank you so much for the 5-stars, Margaret! We hugely appreciate your feedback. If you ever want to chat about your insurance needs, we are here and happy to help! "
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Hazel Traw

March 13, 2026

5  out of  5
rating by Hazel Traw
"Emily was very helpful and got me all fixed up in a very timely manner! would highly recommend"
We responded:
"Thanks for the impressive review! We genuinely appreciate you taking the time to leave this great feedback for us here on State Farm Agent Debra Hensley’s Team. "
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Elizabeth Epperson

March 13, 2026

5  out of  5
rating by Elizabeth Epperson
"I have had such a great experience working with Mark, he has been so helpful and has walked me through each step. I highly recommend working with him!"
We responded:
"Thanks for the 5-stars! We appreciate your feedback and support here on State Farm Agent Debra Hensley’s Team. "
Profile photo of Christina V.H.

Christina V.H.

March 12, 2026

5  out of  5
rating by Christina V.H.
"Marilee was a pleasant voice on the end of the phone. I was pleased with how quickly she was able to assist with my needs of obtaining a current term declarations page. Great work, Marilee!"
We responded:
"Thank you for your kind review of State Farm Agent Debra Hensley’s Team. We appreciate it!"
Profile photo of Sierra Velasquez

Sierra Velasquez

March 12, 2026

5  out of  5
rating by Sierra Velasquez
"Emily always takes care of us and we love it here! 😊"
We responded:
"Thanks for the impressive review! We are thrilled to hear you had a wonderful experience with State Farm Agent Debra Hensley’s Team here in Lexington . "
Profile photo of CANDICE MERICAL

CANDICE MERICAL

March 10, 2026

5  out of  5
rating by CANDICE MERICAL
"Emily in the office has been extremely helpful!!! Very professional and always answers any questions I may have. She directly answers the phone without having to wait on hold or go through an automated system."
We responded:
"Thank you so much for the 5-star rating, CANDICE! We deeply appreciate your support and are always here to help with any insurance questions or needs you may have. "
Profile photo of Becky Allgauer

Becky Allgauer

March 9, 2026

5  out of  5
rating by Becky Allgauer
"Efficient, friendly, knowledgeable about state requirements. A very easy process to get my insurance transferred."
We responded:
"Thank you so much for the 5-star rating, Becky! We deeply appreciate your support and are always here to help with any insurance questions or needs you may have. "
Profile photo of Tasha Daniels

Tasha Daniels

March 9, 2026

5  out of  5
rating by Tasha Daniels
"I’ve always had excellent customer service at Debra Hensley’s office. They make handling insurance needs simple and very convenient. The team is always professional, responsive, and easy to work with. I’ve interacted with Emily Cederlund several times and the experience has been extremely positive. It’s clear they prioritize great service and making things easy for their clients. Thank you for the consistently top-notch customer care!"
We responded:
"Tasha, it is a pleasure to hear what a wonderful experience you have had with State Farm Agent Debra Hensley’s Team!"
Profile photo of Catherine Piatt

Catherine Piatt

March 6, 2026

5  out of  5
rating by Catherine Piatt
"I have always had great customer service at Debra Hensley’s office. They have made handling insurance needs so convenient. I have worked with Emily Cederlund the past couple of times that I’ve needed assistance, and she was able to address all my needs quickly and through email. So very convenient. Thank you for your top-notch customer service!"
We responded:
"Thank you for the 5-star review, Catherine! Here on State Farm Agent Debra Hensley’s Team, we are proud to serve our community and appreciate your recognition. "
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Beverly Meacham

March 6, 2026

5  out of  5
rating by Beverly Meacham
"I love Debra Hensley. Her office is so very helpful. Would highly recommend."
We responded:
"Thank you so much for the 5-star review of State Farm Agent Debra Hensley’s Team! We deeply appreciate your kind words here in Lexington . "
Profile photo of Lee Guice

Lee Guice

March 5, 2026

5  out of  5
rating by Lee Guice
"Debra has covered all my insurance needs for almost 40 years. Her office staff gives outstanding customer service. A special shout out for Emily today for exceptional assistance."
We responded:
"Thank you so much for the 5-star rating, Lee! We deeply appreciate your support and are always here to help with any insurance questions or needs you may have. "
Profile photo of Richard Coombs

Richard Coombs

March 2, 2026

1  out of  5
rating by Richard Coombs
"The final day of State Farm is on the end for us. After years of most likely over paying but never had the issue of doubts with coverage. Today after several weeks of being patient we were told our camper would not be covered for normal wear and tear but each agent stated the damages from any defective equipment was covered . Couldn’t he an estimate from anyone locally hired a contractor 3hous away and asked if we would not be home he would make sure to do a great job. After he left he didn’t even have knowledge of the inspection he was arriving for. Very disappointed and unprofessional. Don’t get caught sleeping shop around apparently we are worth the time."
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ryan crowley

February 24, 2026

5  out of  5
rating by ryan crowley
"We have used State Farm for years and appreciate their attention detail and customer support. We have worked closely with Mark Wright over the last couple of years and he is quick to respond and always gives great advice and insights."
We responded:
"ryan, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience. "
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Jennifer Danzig

February 20, 2026

5  out of  5
rating by Jennifer Danzig
"I've been with the same (excellent) insurance agent in Maine for over 25 years. So when I needed insurance in Kentucky, the bar was set extremely high. I called Debra Hensley's office and spoke with Mauro Avalos. He was very responsive to my needs and concerns and definitely lived up to my extremely high standards of customer service. Can't recommend him enough! Thank you Mauro!"
We responded:
"Thank you so much for the 5-stars, Jennifer! We hugely appreciate your feedback. If you ever want to chat about your insurance needs, we are here and happy to help! "
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Stephanie Hacker

February 20, 2026

5  out of  5
rating by Stephanie Hacker
"Mark Wright has been great to work with, very repsonsive and helpful!"
We responded:
"Thank you so much for the 5-star rating, Stephanie! We deeply appreciate your support and are always here to help with any insurance questions or needs you may have. "
Profile photo of Luther King

Luther King

February 17, 2026

5  out of  5
rating by Luther King
"Everyone at this office, have treated me kind and professionally. They always respond immediately to my phone calls, answer any questions that I have. And I would and have highly recommended this office and their services to everyone. I want to thank them personally. Luther king."
We responded:
"Luther, thank you for taking the time to write. We truly value your business. I appreciate the kind words and will share them with my staff."
Profile photo of Katie Swim

Katie Swim

February 10, 2026

5  out of  5
rating by Katie Swim
"Exceptional service - always go beyond - informative and lovely to work with"
We responded:
"Thanks so much for the amazing review, Katie! We really appreciate your support here in Lexington . If you ever have any questions or need insurance assistance in the future, we are just a message away!"
Profile photo of Amadou Diop

Amadou Diop

February 6, 2026

5  out of  5
rating by Amadou Diop
"Really welcoming place with nice workers, I had Mauro and beside the fact that he’s nice and funny he helped me getting my insurance from 330$ to 140$ which is huge so I really recommend"
We responded:
"Thank you for your kind review of State Farm Agent Debra Hensley’s Team. We appreciate it! Thank you for the amazing review, Amadou! It is truly the goal of our team to exceed expectations when it comes to all insurance needs. "
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Aaron

February 6, 2026

5  out of  5
rating by Aaron
"Always happy with the service. They do exactly what you need and don’t try to upsell you."
We responded:
"Thanks for the impressive review! We genuinely appreciate you taking the time to leave this great feedback for us here on State Farm Agent Debra Hensley’s Team. "
Profile photo of Sara Ihrig

Sara Ihrig

February 5, 2026

5  out of  5
rating by Sara Ihrig
"Mark was super helpful with setting me up with car insurance! I was super happy to work with him!"
We responded:
"Thank you so much for the 5-stars, Sara! We hugely appreciate your feedback. If you ever want to chat about your insurance needs, we are here and happy to help! "