State Farm® Insurance Agent Debra Hensley

"I would highly recommend State Farm Insurance through the agent Deborah Hensley. I called and spoke with Rachel to purchase renters insurance. She was so helpful and completed my insurance needs for two policies in a matter of minutes. She was not pushy at all with trying to sell me additional insurance that I did not need. Customized my policies at a very good rate. Very helpful, polite, courteous and knowledgeable of insurance needs. I would highly recommend."

"Mark Wright helped me get my life insurance in order last year. He explained everything to me very thoroughly and listened to my needs. He also asked good questions to make sure I got exactly what I wanted. I know I can contact him with any questions or concerns and he is very responsive. I always take note of how staff interact with each other and I was pleased to see how comfortable they were communicating and helping one another. Debra was very supportive of her staff and they all seemed happy to be there! This year Mark will be helping me set up some short term disability insurance, and I will visit him with any further insurance needs in the future."

"When were deciding to switch insurance providers, Mark was nice enough to sit down with us and walk through all the details of our plan and make sure we were getting the coverage that was best for us. Since then, anytime we’ve had a question or wanted to know something about our policy he’s been available and quick to help."

"I wholeheartedly recommend entrusting auto insurance needs with Debra Hensley’s State Farm office. While living outside of Kentucky, I had the insightful experience of working with other auto insurance companies, and they all drastically paled in comparison to the exceptional customer service so professionally, generously and exceptionally given by Debra and her friendly staff. Debra and her team are truly helpful — they’ve always created the time to talk with me on the phone to understand offers and policies, even patiently talking me through setting up a driving app to help me with savings. They are effective communicators, prompt to respond to emails and calls. I also always appreciate the thoughtful birthday and holiday cards Debra sends me and my family. She’s the first to remember! I am treated like a valuable costumer, and I know my loved ones have the same experience with this office. Thankful to have Debra Hensley and her team here in Kentucky!"

"I’ve been a customer for almost 15 years, only ever had 1 claim for a busted window, have multiple properties and vehicles through the office. It’s been 3 months since I filed my claim and only received a lowball check to replace the roof and a $16 estimate on the value of my fence for a claim resulting from the tornado back in March. Asked for multiple reviews and escalations only to be met with silence. Reached out to the office and Anthony actually joked and laughed about getting things taken care of for me. Even the adjuster Allison stated she was surprised at the initial response and while we were able to get the number up, their final number was still 5k below the estimate from contractors. They never asked for additional quotes, no explanation given, no contractors or distributors recommended for the prices they stood by. Sad to say this is the way they treat people when they really need help. Will be looking to move my business and would recommend others do the same."

"Having to choose which insurance is best for me is always an daunting experience, but I am by far so happy to have chosen not only Statefarm, but specifically Debra Hensley's office and it's amazing staff. Biggest thanks to Page Mendes for taking the time to get know me beyond just being a customer and being thorough with what each coverage entails/how it benefits my needs."

"E E Arnett Debra Hensley has been my Agent for Home Owners Ins since July 2022 (I also lived here in the early 80's and knew her then) Kelly is my go-to person and Anthony McNeal helps me also: Example: I called today and Anthony answered right away. He then emailed me his contact info, and I was able to email back the document we were talking about. Kelly called me within a half hour. I can't say enough good things about this branch! I can do everything online. I can pay early even though I have auto-pay set up And the Home Owners Ins is WAY cheaper than in California!! The reason I gave a 5-Star review is cuz everything about Debra Hensley's State Farm Branch is 1st Class!"

"Met with my State Farm agent to review auto and home insurance policies. An update was needed and she was so helpful, explained all the benefits, updates and cost. Actually updated and increased insurance but saved money with discounts. Been with Debra Hensley State Farm since 1981 and very satisfied."

"We are SOOOO mad at ourselves!! Me for staying with allstate for so long and my fiance was with geico. So I left called a few places and came here. We are SO VERY PLEASED AND HAPPY with Rachel Gorlow. She is so sweet, professional, responds back quick, and very PATIENT💖 We have 7 cars 6 motorcycles and others and its STILL WAYYYYY CHEAPER than ALLSTATE AND GEICO!! I am TRYING to get my friends and coworkers to switch over! I saved my fiance over 300 BUCKS a month and myself 250! Give Rachel a call and tell her her stalker Nicole referred you!! 🤣(because I KEEP calling and adding more stuff) you won't be sorry!! if she can at least help she will! And they are really friendly at the office. I don't care WHO picks up they are AWESOME!! 🥳🤗💖☺️🥰"

"It has been wonderful having our insurance policies with Debra Hensley's insurance agency. We were with another company for a while and then our customer service went downhill and it was time to find another agent. Having known Debra for years, we decided to move our policies and it was the best decision. Everyone in the office is so personable and willing to answer any question you may have. Thank you for always being there for our family with our insurance needs."

"Its been wonderful having out insurance through Debra's State Farm Agency. Everyone is so kind and genuine - always ready to assist with any questions or issues we may have. Recently, one of our vehicles was hit and once we called the office to report it, Kelly immediately wanted to make sure we were OK and then continued to assist with the claims process. You are definitely treated like a person vs. a number like at other companies we have dealt with in the past. Relationships are what means the most to us, and we are thankful for the relationship with have with this State Farm Agency. Thank you."

"Three generations of my family have used Debra Hensley State Farm for homeowners and landlord insurance. I have also had car insurance with Debra and she was marvelous the one time I had a claim. Every agent we have worked with from her company over the years has been courteous, knowledgeable, and efficient. Highly recommend this business for your insurance needs."

"Other businesses may say they put their customers first, but this one genuinely does. They get to know the customers, who they are and what goals they want to achieve. I’ve been a customer for over 25 years. My experience has been nothing but outstanding. They take the time to explain every detail. I trust Debra and her staff. They don’t try to sell the customer products they don’t need. This business is very involved in the community and making it better. That might not be a concern for others when they buy insurance but for me it speaks to the integrity of this company."

"I was insured with Geico for 13 years, but my insurance kept going up. I spoke with Mark about the possibility of switching to State Farm, and he made it happen. Mark went above and beyond to help me make that transition. Now I pay less for way more coverage. Also a big thank you to the entire staff. Friendly and super helpful!"

"Mark Wright, part of this State Farm was incredibly helpful, friendly, and very thorough on explaining everything I needed to do to switch! Overall, he made the experience and transition as smooth as possible. I highly recommend going to Mark for all insurance needs!"