State Farm® Insurance Agent Debra Hensley

"If you’re thinking about going with State Farm, think again! My parents had a total loss in November 2023 and they didn’t get a check until October 2024, almost a whole year. Unfortunately no agent thought about removing the total loss vehicle from their policy and they continued to pay it until October, another agent told us they would be getting their money back from November 2023 til October which is fair right? After all the car wasn’t being used. Well that agent ran as far as he could and left State Farm, then Audrey decided to “help” and instead of backdating from when the car was totaled, she said it would be from May to October.. some help right? This is my parents first accident in 20+ years, most of those years have been with State Farm and getting this claim taken care of has been a NIGHTMARE!"

"Thank you Mark Wright for your excellent customer service! You were always kind and willing to give all the information and help needed!"

"After being priced out of another insurance company and told I could not make changes to my plan with them, I sought a new company. Debra Hensley’s office was highly recommended to me, and I quickly saw why! I met with Mark Wright, who was beyond fantastic! Not only did Mark take the time to listen to my concerns and reasons for seeking new insurance, but he made sure to find a plan that truly fit my needs. Mark never tried to “upsell” me but rather focused on what would be the most valuable and most affordable plan for me without any pressure. After completing the approval process for my Home and Auto insurance, Mark scheduled a follow-up meeting. In order to meet, he was flexible in working around my schedule and even willing to stay past business hours to accommodate me. The meeting was solely to walk through what coverage I had and to explain to me what each thing meant. I had many questions when Mark and I first met, and he wanted to ensure I understood my policies. I had never experienced such phenomenal customer service! If you are looking for a new insurance agent, I very highly recommend Mark Wright! I have never experienced such great care from an insurance company!"

"Mark was very helpful with my switch from Liberty Mutual."

"Debra Hensley is fantastic. She really went to bat for us to get a full replacement of our roof. We trudged through the long process with adjusters, but once Debra got involved the problem was resolved within days. Can't thank her enough!"

"I've worked with State Farm for years now, and will continue to do so with Debra's office. Mark has been a massive help setting up my insurance plan for my new vehicle and helping me get my insurance plan as affordable and high quality as possible. I highly recommend everyone at least get a quote from the Hensley team and see how they can improve your insurance!"

"We moved to Lexington recently and are glad we choose Debra's office. We walked in and Mark was able to get us set up quickly and was incredibly helpful in explaining all of our options!"

"Everyone is always so nice and helpful anytime I call! No matter how many times I call them in a day with questions they are always going above and beyond for me! Debra Hensley and her team are simply the best!"

"Amazing customer service!! Scott helped us and gave us a quote on our home and auto insurance. Very knowledgeable and professional! Answered all our questions!"

"Recently my daughter had an accident and totaled her vehicle …Everyone within State Farm was so helpful and concerned about her well-being … They were great to work with …They helped ease the stress during a horrible situation….The claim was processed and finalized within the week…."

"I have been a State Farm customer since I started driving over 28 years ago. I recently moved to Lexington and needed to do an out of state transfer for my car and renters insurance. I met with Mark and his attention to detail was second to none! He was friendly and helpful, even providing delightful dining recommendations and other local tidbits to assist with my move and settling in. Following our visit, Debra called to welcome me to the area and thank me for my business. These interactions are spot-on why I have always chosen to stay with State Farm. They are, indeed, good neighbors and Mark and Debra certainly made me feel at home."

"We needed renters insurance for our daughter and Marilee had everything completed within a couple of hours. Her customer service was exceptional."

"We have State Farm insurance in Ohio but our child needed renters insurance in KY and our Ohio agent couldn’t write an out of state policy. I’m so glad I called this office. Marilee had everything done for us in less than 24 hours! We called the office at 4:59 pm and the declaration was in my in box before 1 pm the next day! We couldn’t be happier with the excellent customer service we received from her. I highly recommend Marilee. She’s an exceptional agent."

"Debra Hensley has long been a leader in our community so when looking for new quotes for home/car insurance, I knew her office was who I should contact. Scott Papineau was extremely helpful in his recommendations and supplying competitive quotes. His followup and attention to detail was incomparable. I highly recommend for any of your insurance needs."

"Rachael was fantastic! She got back to me quickly and answered my questions about my kids renter's insurance for college. She made the process super easy and seamless! I highly recommend this team at State Farm!"

"Julia Beard at State Farm in Lexington, KY is always so responsive and helpful with all our insurance needs. I HIGHLY recommend them! Very professional, thorough and responsive! Everything was seemless when changing policies. Thank you!"

"Super friendly and helpful. Made the process easy."

"Everyone in Deborah's office was very professional and very helpful to me anytime I needed anything insurance related wonderful people who I cannot say enough good things about."

"Mark helped me switch insurances, explained the whole process and kept in constant communication with updates the entire time. He was fantastic and I will definitely refer any friends to him, especially with the amount of savings he was able to get me."

"We have been with Debra's office for several years, and I cannot speak highly enough of her and her team.  Beyond providing excellent insurance services, this small business is unwavering in its commitment to making a positive and lasting impact in our community.  Because of this, I consider myself to be a lifetime customer. I recently had the pleasure of working with Mark to set up our homeowner’s policy, and I cannot speak highly enough of the experience. From start to finish, Mark's professionalism, expertise, and dedication to helping us find the best coverage were evident. Mark took the time to understand our needs and provide clear, detailed explanations of our options. He was incredibly patient, answering all our questions and ensuring we felt confident in our choices. He went above and beyond to help us select the right coverage for our new home. If you need assistance with your homeowner’s policy, I highly recommend contacting Mark. His exceptional service and dedication to his clients are truly unparalleled."

"When you're kid is taking an apartment a thousand miles away from home and needs renters insurance, it was great reaching out and finding Julia at the local State Farm office. I'm pretty sure the whole process took less than a half a day."

"Mark was super nice and helpful!"

"Mark has been amazing from start to finish of my transfer from Kentucky Farm Bureau back to State Farm (I left only because I thought I would need a local office/agent as a homeowner when I moved from my apartment in Lexington to the house I bought in Danville). Mark made the transfer quick and easy, and found extra ways to save me money which of course I appreciate. He delivered superior service, was professional and friendly, and it felt like he genuinely cared about me and my needs, he was everything you want and need from your insurance agent. Another great employee Debra!"

"I’m not always the easiest person to work with when it comes to things like insurance and with that said Debra Hensley and her crew at State Farm have always gone the extra mile to help keep me satisfied."

"Wonderful staff! They are very kind and helpful! Absolutely can not beat them in every aspect!"