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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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July 3, 2024

5  out of  5 rating by Julie
"Mark has been amazing from start to finish of my transfer from Kentucky Farm Bureau back to State Farm (I left only because I thought I would need a local office/agent as a homeowner when I moved from my apartment in Lexington to the house I bought in Danville). Mark made the transfer quick and easy, and found extra ways to save me money which of course I appreciate. He delivered superior service, was professional and friendly, and it felt like he genuinely cared about me and my needs, he was everything you want and need from your insurance agent. Another great employee Debra!"
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Douglas Wedding (CyberSmarty)

June 30, 2024

5  out of  5 rating by Douglas Wedding (CyberSmarty)
"I’m not always the easiest person to work with when it comes to things like insurance and with that said Debra Hensley and her crew at State Farm have always gone the extra mile to help keep me satisfied."
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Shana Bradley

June 28, 2024

5  out of  5 rating by Shana Bradley
"Wonderful staff! They are very kind and helpful! Absolutely can not beat them in every aspect!"
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Shanna Bradley

June 27, 2024

5  out of  5 rating by Shanna Bradley
"Wonderful to work with. All staff members are super kind and you can't beat their prices!"
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Lisa Williams

June 15, 2024

5  out of  5 rating by Lisa Williams
"This insurance office has always been prompt when I have had questions! I had a freak event where hail caused very costly damage to our farm building rooftops and the company I had for many years would not renew us. This office took us on and we appreciated it so much. Recommend them highly!"
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Davis Nai

June 10, 2024

5  out of  5 rating by Davis Nai
"Had some good experience with Mark Wright and even referred my friend. He was friendly and explained everything I needed to know."
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June 7, 2024

5  out of  5 rating by Tristan
"Mark Wright helps me out a lot with quotes on insurance on different cars and is overall a great person for your insurance"
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Sean Gladding

May 6, 2024

5  out of  5 rating by Sean Gladding
"I worked with Mark Wright to get quotes on an auto and homeowners insurance bundle. He was a delight to work with, very responsive to enquiries, and we had it all sorted out in less than a week. Our auto premiums came down by 65% (and with slightly better coverage) so we are delighted with those savings. Highly recommend Debra Hensley's agency, and Mark in particular."
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Ann Garrity

May 3, 2024

5  out of  5 rating by Ann Garrity
"Been Debra’s customer for a long time. Staff is knowledgeable and takes the time to explain things to my satisfaction."
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Stacey Kelly

May 3, 2024

5  out of  5 rating by Stacey Kelly
"Excellent customer service. Everyone I've spoken with has been friendly and helpful. I have been with State Farm for many years and have had a couple of agents. Debra's office staff goes over and above to be sure I'm thoroughly covered, while also looking for opportunities to save money! I'm very satisfied with the service provided."
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Sally Kinnaird

May 2, 2024

5  out of  5 rating by Sally Kinnaird
"Debra Hensley knows how to make a bad day better! On 4/16, I was rear-ended by a sweet, inattentive teenager. I was driving my 2019 Prius, a car I adored. Fortunately, we all had insurance. I called Debra's State Farm office and AAA. They arranged for my car to be towed to Frankfort and for a rental car. From that point on, I had calls from State Farm at least daily, giving us updates, next steps, and keeping us up to date.Sadly, my sweet little Prius was totalled. Thanks to the good work by Debra Hensley, I was driving a 2021 (same color) as of 4/26! We are long term customers of Debra Hensley and State Farm. We won't change"
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Andrew Hainley

April 30, 2024

5  out of  5 rating by Andrew Hainley
"Helped with my claim. Handled it incredibly well, especially when the national side was backed up. Sped things along and made sure that we were taken care of."
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Dolores Bottom

April 18, 2024

5  out of  5 rating by Dolores Bottom
"Good one"
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Seila Marler

April 12, 2024

5  out of  5 rating by Seila Marler
"Anytime I have an issue they are always there for me. Very polite on the phone very happy customer ☺️"
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Richard Spencer

April 10, 2024

5  out of  5 rating by Richard Spencer
"I called the office with a few questions, and Julia answered the phone. She was more than courteous and professional while making it quick and easy!! She was truly a delight!"
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Ydoc Trawets

April 5, 2024

1  out of  5 rating by Ydoc Trawets
"Motorcyclist BEWARE!!! THE RED HEAD MALE EMPLOYEE here attempted to run me over and then DEBRA HENSLEY stood and backed him up and threatened to call the cops because I very peacefully got his license plate number to give to police. It's all on camera. His attempted murder, flashing a knife at me and when I came and got the plate number. DO NOT TAKE YOUR BUSINESS HERE. CROOKS! CRIMINALS. This is a automobile insurance company that backs their employees attempting murder"
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Twinkie ARNETT

March 28, 2024

5  out of  5 rating by Twinkie ARNETT
"E E Arnett UPDATE: 03/28/2024 I was just on the website, paying my bill in advance...I can't BELIEVE how easy everything is to do...and the Website is meticulous! Debra Hensley has been my Agent for Home Owners Ins since July 2022 (I also lived here in the early 80's and knew her then) Kelly is my go-to person and Anthony McNeal helps me also: Example: I called today and Anthony answered right away. He then emailed me his contact info, and I was able to email back the document we were talking about. Kelly called me within a half hour. I can't say enough good things about this branch! I can do everything online. I can pay early even though I have auto-pay set up And the Home Owners Ins is WAY cheaper than in California!! /The reason I gave a 5-Star review is cuz everything about Debra Hensley's State Farm Branch is 1st Class!"
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Sarah Bell

March 26, 2024

5  out of  5 rating by Sarah Bell
"Excellent customer service. Everyone in the office is able to help me with most of my requests if my primary agent is unavailable. Mark is thorough, provides information about available services, but doesn't try to upsell me. I feel like I am in good hands with the entire office!"
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Joe Zhou

March 14, 2024

5  out of  5 rating by Joe Zhou
"Mark Wright was knowledgeable and very patient. He explained everything in great details and tried hard to accommodate my needs. I give him my highest recommendation."
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Diane Parrish

March 10, 2024

5  out of  5 rating by Diane Parrish
"Debra has been our agent for many years. She and her team are the absolute best! Always helpful, friendly, competent, and responsive. We have total confidence in them!"
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david saier

February 27, 2024

5  out of  5 rating by david saier
"Debra and her amazing team at State Farm have given me the peace of mind that only a rock-solid insurance company and commitment to excellence can provide. Personal service, valuable advice, great coverage ....... and she loves flowers and animals :)"
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Marianne Kehres

February 23, 2024

5  out of  5 rating by Marianne Kehres
"Mark Wright was very helpful and explained in detail about coverage for my vehicle. I would recommend him to individuals looking to change or need car insurance."
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Diane Nicely

February 22, 2024

5  out of  5 rating by Diane Nicely
"Couldn’t be more pleased with our experience working with Mark Wright at State Farm to change our multiple insurance policies. He was very patient, knowledgeable and followed through with everything that was needed. Will definitely recommend to others. Diane"
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Jessica Zehnder

February 19, 2024

5  out of  5 rating by Jessica Zehnder
"Kelly made my day! I love this office and time and time again they have helped me navigate the insurance world that can often times be confusing and frustrating. Thank you!"
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Vicki Vaughn

February 16, 2024

5  out of  5 rating by Vicki Vaughn
"I’ve been with Debra Hensley’s State Farm Agency for several years now and have always received excellent service. Most recently, Rachael provided information and advice regarding some needed changes in my policy; she was very helpful and offered options for my consideration. I really appreciated the professionalism and sincere care."