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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Kathryn Hechtel

May 23, 2023

5  out of  5 rating by Kathryn Hechtel
"I have been with Debora Hensley's office for years now. They have always been incredibly helpful anytime I need them."


April 7, 2023

5  out of  5 rating by L_ ARN
"E E Arnett Debra Hensley has been my Agent for Home Owners Ins since July 2022 (I also lived here in the early 80's and knew her then) Kelly is my go-to person and Anthony McNeal helps me also: Example: I called today and Anthony answered right away. He then emailed me his contact info, and I was able to email back the document we were talking about. Kelly called me within a half hour. I can't say enough good things about this branch! I can do everything online. I can pay early even though I have auto-pay set up And the Home Owners Ins is WAY cheaper than in California!! The reason I gave a 5-Star review is cuz everything about Debra Hensley's State Farm Branch is 1st Class!"


March 25, 2023

5  out of  5 rating by Reba
"My issue was resolved...Kind customer service!"

Jane Higgins

February 15, 2023

5  out of  5 rating by Jane Higgins
"Met with my State Farm agent to review auto and home insurance policies. An update was needed and she was so helpful, explained all the benefits, updates and cost. Actually updated and increased insurance but saved money with discounts. Been with Debra Hensley State Farm since 1981 and very satisfied."

Brian Cain

January 22, 2023

5  out of  5 rating by Brian Cain
"Very caring agents . Especially Paige Thanks for caring and being there . Thanks State Farm"

Sara Web

January 18, 2023

5  out of  5 rating by Sara Web
"We are SOOOO mad at ourselves!! Me for staying with allstate for so long and my fiance was with geico. So I left called a few places and came here. We are SO VERY PLEASED AND HAPPY with Rachel Gorlow. She is so sweet, professional, responds back quick, and very PATIENT💖 We have 7 cars 6 motorcycles and others and its STILL WAYYYYY CHEAPER than ALLSTATE AND GEICO!! I am TRYING to get my friends and coworkers to switch over! I saved my fiance over 300 BUCKS a month and myself 250! Give Rachel a call and tell her her stalker Nicole referred you!! 🤣(because I KEEP calling and adding more stuff) you won't be sorry!! if she can at least help she will! And they are really friendly at the office. I don't care WHO picks up they are AWESOME!! 🥳🤗💖☺️🥰"

Glenn Blind

December 22, 2022

5  out of  5 rating by Glenn Blind
"It has been wonderful having our insurance policies with Debra Hensley's insurance agency. We were with another company for a while and then our customer service went downhill and it was time to find another agent. Having known Debra for years, we decided to move our policies and it was the best decision. Everyone in the office is so personable and willing to answer any question you may have. Thank you for always being there for our family with our insurance needs."

Doug Smith Designs and Events

December 22, 2022

5  out of  5 rating by Doug Smith Designs and Events
"Its been wonderful having out insurance through Debra's State Farm Agency. Everyone is so kind and genuine - always ready to assist with any questions or issues we may have. Recently, one of our vehicles was hit and once we called the office to report it, Kelly immediately wanted to make sure we were OK and then continued to assist with the claims process. You are definitely treated like a person vs. a number like at other companies we have dealt with in the past. Relationships are what means the most to us, and we are thankful for the relationship with have with this State Farm Agency. Thank you."

Natasha and Michael Johnson

December 17, 2022

5  out of  5 rating by Natasha and Michael Johnson
"Very kind and courteous service. Agent was upfront about everything and quote ended up being just as originally quoted even tho was told that quote may double when it come back it didn't, however I did appreciate the honesty."

Liz Skelton

December 7, 2022

5  out of  5 rating by Liz Skelton
"Three generations of my family have used Debra Hensley State Farm for homeowners and landlord insurance. I have also had car insurance with Debra and she was marvelous the one time I had a claim. Every agent we have worked with from her company over the years has been courteous, knowledgeable, and efficient. Highly recommend this business for your insurance needs."


December 7, 2022

5  out of  5 rating by TRILBY TRENT
"Other businesses may say they put their customers first, but this one genuinely does. They get to know the customers, who they are and what goals they want to achieve. I’ve been a customer for over 25 years. My experience has been nothing but outstanding. They take the time to explain every detail. I trust Debra and her staff. They don’t try to sell the customer products they don’t need. This business is very involved in the community and making it better. That might not be a concern for others when they buy insurance but for me it speaks to the integrity of this company."

Richard Saunders

December 5, 2022

5  out of  5 rating by Richard Saunders
"Good peoole"

Astro Khalid

November 18, 2022

5  out of  5 rating by Astro Khalid
"The best customer service I’ve ever had. Thanks Page. Highly recommended this State Farm team!"

Karlene Woods

November 17, 2022

5  out of  5 rating by Karlene Woods
"Awesome experience getting car insurance with Mark Wright. He was patient and made sure I had the proper coverage for my new vehicle. Car, rental, and life insurance can be handled all at once!"

jean balan

September 22, 2022

5  out of  5 rating by jean balan
"I was insured with Geico for 13 years, but my insurance kept going up. I spoke with Mark about the possibility of switching to State Farm, and he made it happen. Mark went above and beyond to help me make that transition. Now I pay less for way more coverage. Also a big thank you to the entire staff. Friendly and super helpful!"

Katie Ballard

September 16, 2022

5  out of  5 rating by Katie Ballard
"Mark Wright, part of this State Farm was incredibly helpful, friendly, and very thorough on explaining everything I needed to do to switch! Overall, he made the experience and transition as smooth as possible. I highly recommend going to Mark for all insurance needs!"

Ivan K “Dr. Sports” Rice

September 3, 2022

5  out of  5 rating by Ivan K “Dr. Sports” Rice
"Nice people to work with!"


August 5, 2022

5  out of  5 rating by FluffyY
"Kelly is awesome ..blonde chic... Paige is very sweet and knowledgeable also....."

Sajjid Budhwani

July 13, 2022

5  out of  5 rating by Sajjid Budhwani
"Great service - very prompt and timely, always!"


July 9, 2022

5  out of  5 rating by 12Hatcher23
"I was on youtube watching an old basketball game between the Los Angeles Lakers and Philadelphia 76ers, that was played on May 16, 1980. A State Farm commercial came on during a commercial break that featured Ms Hensley. I was just curious to see if she was still in business. Reading Ms Hensley’s reviews, I am not surprised she still business, you have to be the best, making people happy for very long time. I wish you well and more blessing. I am very impressed."

Kakie Urch

June 17, 2022

5  out of  5 rating by Kakie Urch
"Heading down to finish my registration after quick document send from Rachel. Debra Hensley insures my house, my car and has helped my other family members with home, car and boat coverage. Thank you, Debra!"

Morgan Searl

June 14, 2022

5  out of  5 rating by Morgan Searl
"Above and beyond customer service! Mark was very helpful getting my insurance switched over from Illinois to Kentucky. Everyone else in the office was so welcoming and nice. I can see why they have so many 5 star reviews!"
Profile photo of Chris Barnes

Chris Barnes

June 10, 2022

5  out of  5 rating by Chris Barnes
"Debra Hensley and squad at State Farm 1513 Nicholasville Rd, Lex. KY I wanted to take the time to offer my thoughts on this agency. I have been a customer with this fine branch since October of 2019. I needed time to reflect over the last couple of years before I could offer what I hope will be of value in the testimony, mostly for future customers that are needing evidence of a good company to do business with. I am honored to be of service here. During lean times, you learn what true value really is. Especially the value of time. During the last few years of cycling, I would pass by Debra Hensley's State Farm office, and noticed she would have what I would call a beverage and snack cart out at the end of the driveway. She stocked this cart with water and gatorade, and several snacks to choose from. I always thought how awesome this person must be, to place this out every spring/summer that I noticed, for passers by. On especially hot days, and biking around most of the time, I always thought it a real treat to stop by Debra's snack trolley and grab a cold bottle of gatorade or water, and pick up one of the nice healthy snacks on my way home. Definitely a very generous spirit I thought. I had in mind to reach out to Debra's office and discuss what service they might have to offer. Before I contacted Debra's office, I reached out to my previous insurance company (there was a tiny reptile involved ;) and they offered me the same rate I had before, which didn't bode well, as I figured my age might have gotten me consideration for a lower rate. I also contacted another insurance company (a large former basketball player who is also into a pizza company and an itch powder company ;) tried to impress upon me twice the amount my old insurance company offered. Definitely the opposite of what their commercials claim. And the opposite of a regressive insurance company was hardly impressive as well. So with those three players off the table, I thought, why not call Debra Hensley at State Farm, and see what they were all about. I certainly wanted to find the most value and only wanted to spend my resources on a company worth their salt, with integrity and for my needed expense to count. Biking past Debra's office regularly, and finding that snack cart was what impressed me early on, sans vehicle. I remember emailing her just to say thank you for such a kind gesture to folks on foot or cycling by her office. Debra did in fact reply to the email. If memory serves, she never even asked me to think of her whenever I would get into a vehicle again. She was just grateful I had reached out to say I was appreciating her generous spirit to folks going past her office. These kinds of things add up in my mind, as it concerns how I spend my resources. When I finally had the opportunity to work with Debra and her great crew, I was floored at what I was presented with, and I will say, it put my previous insurance company to shame. I understand that State Farm is the largest player on the field, and my own responsibility also plays into account, but add the touch of Debra and her team into the mix, and the best situation presented itself for my personal needs. Again, I was completely amazed at what I was offered and haven't looked back since. It is the personal touch that Debra and her team provide. I'm just a humble patron with a single policy, so I can only speak on my experience, but I would encourage anyone taking the time to review this, serious consideration. Debra, Megyn, Kelly, Page and all on this team, really seem to genuinely care about providing a valuable and quality service to this town. This team is a noble group. Debra Hensley and her great team are worthy. There is most certainly a cooperative spirit involved. The personal touches seem to keep coming still. Those little extras are great too. I am very grateful for you. Thank you also for the extra piece of mind. Sending good vibrations and well wishes for your continued success for you and yours. ~Christopher Russell Barnes CRB 1"

Stephen Wiggins

May 5, 2022

5  out of  5 rating by Stephen Wiggins
"Great insurance agent!"

Karen Owsley

March 4, 2022

5  out of  5 rating by Karen Owsley
"Debra Hensley has been my insurance agent for many, many years. She handles my home and auto insurance. The office staff - Page, Rachel, Megan-are all super helpful and friendly. The rates are very competitive and Debra and her staff have given me helpful advice so that my rates stay low. I wouldn't go any where else for my insurance needs."