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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Vicki Vaughn

February 16, 2024

5  out of  5 rating by Vicki Vaughn
"I’ve been with Debra Hensley’s State Farm Agency for several years now and have always received excellent service. Most recently, Rachael provided information and advice regarding some needed changes in my policy; she was very helpful and offered options for my consideration. I really appreciated the professionalism and sincere care."
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Paul Joseph

February 13, 2024

5  out of  5 rating by Paul Joseph
"Wonderful staff, and great help."
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Virgil Boler

February 4, 2024

5  out of  5 rating by Virgil Boler
"I would like to thank Julia Beard for her quick response in helping me insure my camera gear. She guided me through the process to provide all the information needed to be added to my policy. She did an excellent job."
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Diane Fleet

January 23, 2024

5  out of  5 rating by Diane Fleet
"My husband and I have been customers with Debra Hensley State Farm for years. She and her staff are always extremely helpful and responsive. I also love the 'extras' they do. During covid we often received covid care packages of masks, cleaner, wipes and always a little dog treat! They are the best!"
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stella

January 22, 2024

5  out of  5 rating by stella
"My husband and I decided to increase our insurance benefits. Page Mendes handled all our questions with patience and professionalism. We have been with State Farm for a few years and always receive great service. The whole staff are a great group."
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Kyree Hobson

January 19, 2024

5  out of  5 rating by Kyree Hobson
"My experience with Debra Hensley’s office has been nice so far. Every staff member I’ve interacted with has been polite and helpful. I’ve worked mostly with Mark to put insurance on my vehicle. Whether through email, over the phone, or in the office, he was extremely helpful and patient. He helped me really understand what the numbers mean with my coverage and even worked through some troubleshooting he had with getting my policy started. It’s been a good experience so far, and that says a lot when it comes to insurance. I look forward to continuing to work with them all!"
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Carly Schnur

January 11, 2024

5  out of  5 rating by Carly Schnur
"Exceptional Customer Service at Debra Hensley's State Farm Office! ⭐⭐⭐⭐⭐ I have been a customer with Debra Hensley's office for 10+ years and cannot express enough how pleased I am with the outstanding customer service I have received from Debra Hensley's State Farm office. The staff at this office is not only highly professional but also incredibly knowledgeable. They took the time to thoroughly explain my auto and homeowner's insurance policies, ensuring that I had a clear understanding of my coverage. This level of transparency was greatly appreciated, and it set the tone for the exceptional service that followed. What truly sets Debra Hensley's team apart is their genuine commitment to customer satisfaction. Every question I had, no matter how small, was met with patience and a willingness to help. They went above and beyond to find the best solutions for my insurance needs, demonstrating a genuine concern for my well-being and financial security. It is a true luxury to be able to puck up the phone and reach a human immediately, no hold times or complicated menu options. I wholeheartedly recommend Debra Hensley's State Farm office to anyone seeking exceptional customer service and comprehensive insurance coverage. Thank you for your unwavering commitment to excellence—I am grateful to have such a reliable and customer-focused insurance team by my side!"
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NETHEA ARLENE CHESNEY (Faith)

January 8, 2024

5  out of  5 rating by NETHEA ARLENE CHESNEY (Faith)
"Ii have been a client of Debra Hensley State Farm since 1988. This is a true 5 ☆ business. I have had various things happen over the years and they have never disappointed me. That's why I stay with Debra. THANK YOU"
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Benjamin Stephenson

January 7, 2024

5  out of  5 rating by Benjamin Stephenson
"Well, I'm not getting any younger so after talking with friends, and my wife I thought it would be wise to get a life insurance policy because you never know. I chose to work with Mark Wright at State Farm. He took the time to talk through multiple plan options, and helped me find the most affordable, but also the plan that made the most sense specifically for me. 5 out of 5 stars on the overall customer service and experience working with Mark!"
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Aneissa Savage

December 15, 2023

5  out of  5 rating by Aneissa Savage
"I’ve always been with State Farm since my first vehicle. They are definitely the insurance agency I’ll continue to come to. If I didn’t like them, I would’ve not kept them. Thanks for all you do!"
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Davonna Saier

December 12, 2023

5  out of  5 rating by Davonna Saier
"Always kind, always helpful, and always loyal. I’m very thankful to have them in my corner."
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terry cline

December 7, 2023

5  out of  5 rating by terry cline
"Been with Debra for almost 20 years, they very good team , never had problems having any claims or insurance needs that I’ve had to deal with over the years!! Awesome group!!"
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Ken Weaver

December 5, 2023

5  out of  5 rating by Ken Weaver
"Outstanding service for clients and community at large."
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Susan Wolfe

December 4, 2023

5  out of  5 rating by Susan Wolfe
"I was very pleased with my experience with Debra Hensley's office at State Farm. Mark Wright was teh agent who helped me, and he was courteous, helpful, and responsive. I would highly recommend them for any insurance needs. I transferred both my car and homeowners to them at a much better price. I transferred from Geico... I was really really unhappy with them and everyone I knew recommended State Far, and specifically Debra Hensely. Add me to her and Mark Wright's fan base!"
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Cat Silva

November 28, 2023

5  out of  5 rating by Cat Silva
"I switched to State Farm 10+ years ago from Nationwide and I'm so glad I did. We had a 12 hour windstorm early March with 70+ mph gusts, and it blew down nearly all of my privacy fence and damaged my roof. I immediately filed a claim on the 3rd, had my inspection and payment dispersement within 2 weeks, and my roof was completed on the 27th. That's pretty great considering all the damage in town. My policy included the cost of replacing the roof, not the current value of the roof, so be sure to ask about that. And the fence was covered as well because it is a dwelling extension. What a great and relieving experience, whew!!! Then I bought and older truck and needed to reduce my insurance for both autos. I work from home now and maybe drive once or twice a week. I worked with Page, who was awesome. She took the time to explain everything thoroughly, wasn't pushy, and was empathetic to my needs. I signed up for the drive safe app and it reduced my bill drastically!! 11/10 stars!! I highly HIGHLY recommend the agents with Debra Hensley's office. I'm completely impressed by my experience with them :)"
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M B

November 20, 2023

5  out of  5 rating by M B
"Debra Hensley and her associates are always so kind and helpful!"
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Chip Walthall

November 20, 2023

5  out of  5 rating by Chip Walthall
"Love these "guys"! .... just proves you can be both friendly and productive at the same time!"
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gill pilati

November 20, 2023

5  out of  5 rating by gill pilati
"Outstanding and Professional Customer Service. Couldn't ask for more!!!!!"
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Emily Moseley

November 10, 2023

5  out of  5 rating by Emily Moseley
"Debra and Mark have made switching my home and auto insurance incredibly easy and a painless experience! They also saved me a lot of money!"
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Deb Tormey

November 9, 2023

5  out of  5 rating by Deb Tormey
"Debra and her staff have been a great help to our family as we have changed policies with different vehicles and properties over the years. They are super supportive when we have questions and thankfully in rare occasion when we have a claim. Super timely in communication too."
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Jessica Ballard

November 8, 2023

5  out of  5 rating by Jessica Ballard
"I just love these folks. I have had nothing but excellent service every single time I have spoken with them and it's good to know that Debra is committed to social and community wellness. I just love the beautiful garden she has out front every summer and she has even kept a hydration station up in the heat of the summer for folks to drink some water! I'm really grateful to work with Debra and her wonderful team!"
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Alice W.

November 7, 2023

5  out of  5 rating by Alice W.
"Very efficient service from their Office Manager. No complaints."
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sonja brooks

November 6, 2023

5  out of  5 rating by sonja brooks
"We worked with Mark to insure our home and vehicles. He was thorough, professional, prompt and knowledgeable in responding to our needs and questions. Also very patient and congenial in clarifying anything we didn’t fully understand. He followed up and checked back with us as promised, and offered to assist anytime we have concerns or questions. My husband and I hope he’ll be the agent we get to work with as long as we maintain this insurance."
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Matt Zering

November 3, 2023

5  out of  5 rating by Matt Zering
"With State Farm being my first car insurance company, I would say I could not think or even imagine a better location than this one. Every time I go and every person there are just so nice to you and welcoming. Place needs 10 stars for me"
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Stacy Schultz

November 1, 2023

5  out of  5 rating by Stacy Schultz
"Debra, Rachel, and now Anthony respond very quickly to any questions or requests I may have. I have no complaints--only my thanks to them for being there when needed."